Refund & Return Policy

Right of Withdrawal (EU Consumers)

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days from the day you receive your order, in accordance with the EU Consumer Rights Directive.

To exercise your right of withdrawal, you must notify us in writing within this 14-day period.

Once you have notified us, you must return the product within 14 days.

Return Shipping

• Customers are responsible for return shipping costs.
• Returns must be sent to the following address:

Returns sent to any other address may not be accepted.

Condition of Returned Items

The tent may be inflated once for inspection only.

Returned items must:

• Be fully deflated and properly folded
• Be returned in the original packaging
• Include all accessories and items originally supplied

If the product has been used beyond what is necessary to inspect its nature, characteristics, and functioning, we reserve the right to reduce the refund amount accordingly.

We may partially refund or refuse a refund if the product:

• Shows signs of outdoor use
• Is dirty, damaged, or has odors
• Has creases or visible wear
• Is missing original packaging or accessories
• Is not returned in resalable condition

Refunds

If a return is approved, we will refund:

• The purchase price of the product
• The original standard shipping cost (if applicable)

We do not refund:

• Return shipping costs
• Additional shipping upgrades (such as express delivery)

Refunds are issued using the same payment method used for the original purchase.

Please allow up to 14 days for the refund to be processed after we receive and inspect the returned item.

Damaged or Defective Items

If your tent arrives damaged or defective, you must notify us within 7 days of receiving the product.

Clear photos are required. Photos must be sent to: support@ayarosi.com

Depending on the situation and agreement between the parties, we may:

• Replace the product after the original item is returned
• Issue a full refund after the item is returned
• Issue a refund amount agreed upon with the customer

Returns of damaged items without prior contact may be refused.

Exchanges

Exchanges may be available if stock allows. Exchange requests are handled case by case. Availability and conditions are agreed upon individually. We reserve the right to refuse exchanges.

Contact Information

For all return, refund, or damage inquiries, please contact us at: support@ayarosi.com